FAQ’s
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What are the standard check-in and check-out times?
Check-in starts at 3:00 PM, and check-out is until 11:00 AM. Early check-in or late check-out can be arranged based on room availability.
Can I request extra beds or cribs in my room?
Yes, rollaway beds and baby cribs are available upon request. Additional fees may apply depending on room category and occupant age.
Are rooms equipped with high-speed Wi-Fi and workspace setup?
All rooms and suites feature complimentary high-speed Wi-Fi, premium smart TVs, and dedicated work desks for your convenience.
Is daily room cleaning and housekeeping included?
Full daily housekeeping and evening turn-down services are included with every room reservation to ensure continuous comfort.
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Do I need to make advance reservations for fine dining?
We highly recommend booking table reservations at least 24 hours in advance, especially for evening dinner and peak weekend hours.
Are there vegetarian, vegan, or gluten-free menu options available?
Yes, our executive culinary team caters to all dietary requirements, offering extensive vegetarian, vegan, gluten-free, and allergen-safe dishes.
Is 24/7 in-room dining service available?
Our full in-room dining menu is available around the clock, featuring breakfast items, gourmet dinners, snacks, and late-night options.
What is the dress code for the main dining area?
Smart casual attire is requested for dinner at our signature restaurants. Swimwear and beachwear are not permitted in dining areas.
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How far in advance should I book spa treatments?
We suggest booking spa treatments at least 48 hours prior to arrival to guarantee your preferred therapist and treatment schedule.
Are access to the sauna, steam room, and hydro pool included?
Guests who book any 60-minute or longer spa treatment receive full complimentary access to our sauna, steam room, and hydrotherapy pool.
What happens if I need to cancel my spa appointment?
Cancellations made at least 6 hours prior to your scheduled appointment incur no fee. Late cancellations will be charged 50% of the service value.
What age requirement is enforced for spa and fitness facilities?
Guests must be 18 years or older to access spa treatment areas, fitness facilities, and thermal wellness zones without adult supervision.
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Which payment methods and cards do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), secure digital wallets, and bank wire transfers.
Is a security deposit authorization required at check-in?
Yes, a temporary credit card pre-authorization is held upon check-in to cover incidentals and is fully released upon checkout inspection.
What is your cancellation and refund policy?
Free cancellation is available up to 48 hours before check-in. Cancellations within 48 hours will be charged a one-night room rate fee.
Can I split the final bill between multiple payment methods?
Yes, our front desk team can easily split your final bill across multiple credit cards or separate payment methods upon check-out.
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